evo’S Industry-Leading E-commerce Team Acclaimed a Two Clients Pick Up Prestigious Customer Service Awards

by | Apr 17, 2018

Two clients of the evo group of companies’ industry-leading e-commerce team have acknowledged its major contribution to the winning of prestigious customer service awards. Two clients of the evo group of companies’ industry-leading e-commerce team have acknowledged its major contribution to the winning of prestigious customer service awards.

Online office goods reseller Find My Supplies and retailer Post Office Shop, the Post Office’s UK e-commerce outlet, were honored in the annual Trusted Service Awards made by global feedback engine Feefo. Eligible businesses were Feefo clients who collected at least 50 customer reviews last year.

Find My Supplies won a Gold award, which meant it achieved a Feefo service rating of at least 4.5, while Post Office Shop received a Trusted Service award, for companies scoring between 4.0 and 4.4.

Both the winners’ websites are operated by the e-commerce team at evo, the UK and Ireland’s largest multi-channel business supplies and service distributor.    

Darren Mack, evo head of e-commerce, said: “We’re delighted to have played a vital part in securing these awards. Recognition in this unique scheme is a real badge of honour, as it means you’ve been singled-out from a field of over 4,000 businesses, based on feedback from genuine customers, all specifically matched to verified interactions, to avoid fake reviews. The awards are therefore recognised symbols of trust, helping customers to click with confidence.”  

Find My Supplies, which has premises in Sheffield and Wakefield, supplies HP business goods, including printer consumables, its service embracing free next day delivery and a helpdesk. The organisation’s customers range from home users to large businesses.  

Post Office Shop sells a wide variety of items, ranging from envelopes and tapes, through stationery and office supplies, to commemorative stamps and coins.

Kath Samuels, HP Supplies’ online business development manager, stated: “We see this as very much a joint award for evo and ourselves. The organisation’s e-commerce team launched the site in 2007, achieving HP gold partner status in 2010 and becoming a platinum partner for HP in 2017. We’re constantly impressed at the way they action and resolve queries from our customers very quickly and deliver high levels of professionalism in all aspects of their service for us.”

evo worked with Post Office to create and launch its online shop in 2012 and has continued to manage and fulfill the site since, developing this with its client into a multi-million-pound operation, serving consumers and businesses.

Keith Maple, head of mail and retail propositions, Post Office, confirmed: “We have worked with the evo team for some time now and come such a long way from when we launched the site. The continuing effectiveness of our partnership is indicated by the facts that we recorded business growth of over 20 per cent last year and more than 250,000 orders have now been processed and despatched on our behalf.  

“evo’s current contribution includes that it operates a 24-hour service level agreement for queries from our customers on business days, ensuring fast turnaround and priority handling. We’re also continuing to work with its e-commerce team on other fronts, as we invest and develop our customer offerings further, so we remain a market leader for the products we sell.”

The evo group of companies’ e-commerce team continues to drive their significant expertise online search and marketing, covering areas such as search engine optimisation, pay-per-click, content marketing and social media development. The unit contains professionals such as user experience and user interface developers and aims to deliver competitive edges by, for example, providing valuable insights into search trends and buying patterns. Since its formation six years ago, the team has enabled evo to nurture and develop relationships with partners such as Moorside Office and HP, while developing its own e-commerce capabilities.