Our most recent research project focused on understanding the main drivers behind customer behaviours. One of the most common customer requests was for overall great service and a focus on increasing the ease of doing business. Customers clearly indicated that they wanted access to their information on demand, to be able to look for their order information online and effectively to self-serve so that they had the opportunity to get instantaneous answers from their chosen supplier. In response to this evo Group has developed and launched our own Customer Self-Serve Portal.
The portal is available 24/7 for customers and is accessed by secure logon. Once within the portal from this single login, they have all the information they could ever desire right at their fingertips, allowing them to stay in complete control of their account.
They can track and trace deliveries to understand the estimated time of arrival of their parcel and they have visibility of their order via our enhanced end to end scanning facility. They can also see live stock figures, they can amend any open orders and cancel back orders, they can raise customer service queries and can even request support with a special item that isn’t an everyday stocked line. They have access to a suite of reporting tools that allow them to manage their purchase profiles and expenditure. They can access a vast amount of historical information and can download at will all copies of paper work including invoices, credit notes, delivery notes and account statements.
The portal is easy and quick to access and stores all their information in one place via a single logon. No more writing emails or making calls into a call handling centre, just simple, slick and easy access to information that truly fits in with the latest requirement for flexible working.